This week we have finally
launched a new internal email ticketing intranet to help us manage all
email communication better. It has not been an easy implementation,
especially because the system has to operate multi-language,
multi-country and multi-role functions.
The fact is that our
internal email system was a bit of a mess lately with too many emails
lying around peoples Outlook inbox and no way of auditing the quality
of the replies. Hopefully the new system is going to help us manage all
communication centrally and more effectively. It will be possible to respond to your email enquiries in less than 24hours.